Orders are processed Monday-Friday, excluding weekends and bank holidays, and are shipped within 1-3 working days. Once your order has been shipped you will receive an email with your tracking information.

You have 14 days upon receiving your shipment to return items purchased on sancxion.com. Return shipping charges are non-refundable unless the item received is faulty, returns must be authorised and processed with an authorised return number. Item(s) must be in new, unused condition with the original tags still attached.

To request a return, please contact us below.

We do not accept returns or exchanges for Sancxion products not purchased from sancxion.com. For purchases from third-party retailers, please contact the retailer for information on their return policy.

sancxion.com does not offer exchanges.

Yes. However, cancellation requests are not guaranteed. During peak periods and on orders placed over the weekend, cancellations may not be possible. Please contact us below as soon as possible.

Every order is subject to review. Your order will have been fully accepted once you receive a shipping confirmation email confirming dispatch of your item/s.

Each product page includes a Size Guide. Measurements are provided in centimetres, unless otherwise specified. Our Customer Support team is always available to answer any questions regarding measurements and fitting.

Subscribe to our newsletter or follow us on Instagram for early release updates.

We will do our best to accommodate any changes that you may require after you've placed your order. However, this is not guaranteed. By completing your purchase, you agree to our Terms of Use.

Please allow 2-3 working days for processing. Refunds are issued on business days only.

Please allow 48 hours after the stated delivery time for the order to arrive. If your package has still not been delivered, contact us below for assistance.

Our team is available Monday-Friday, 8AM-4PM GMT, excluding weekends and major holidays. Please allow 24 hours for a response. Response times may be delayed during peak periods.

Once the package has been received and inspected at our facility, we will process your refund. We do not re-ship orders

Address updates can be requested but are not guaranteed. We strongly recommend double-checking your information before submitting your order. By completing your purchase, you agree to our Terms of Use.

Once your order is placed, we are unable to combine shipments for multiple orders.

A shipping confirmation email will be sent once your order has shipped. Please allow 1-3 working days for your order to be processed.

Tracking numbers are generated when your shipping label is created. Please allow 1-3 total working days for tracking updates to appear.

Please contact us below within 48 hours of delivery. Include detailed images of the damaged product/s and the packing/invoice slip. Our team will investigate the issue and respond with a resolution.

We have thoroughly reviewed our photography, descriptions, and details to ensure accuracy. Note that slight variations in measurements, colour and texture may occur.

Sancxion.com displays real time-inventory. If an item is not available on our website, it is no longer in stock. Sign up for our newsletter to receive updates on new releases, special offers, and product news (including re-stocks).

Sancxion.com accepts all major credit cards, including Visa, MasterCard, and American Express.

Other payment methods, such as Apple Pay, Google Pay and Klarna may also be available depending on your region.

To return a product and purchase a different item, you will need to contact the original purchaser. We do not offer exchanges.

We do not include prices on our packing slips.

Stickers & Coasters are provided in online orders, but are not guaranteed as they are provided based on availability.